Category Archives: social media

A Media Trainer says please don’t call me that.

All mustache no substance.

I’m really starting to hate the term “media training”.  I feel like such a cheeseball when I tell people that’s part of what I do.  It makes me think of Ron Burgundy, Will Farrell’s corny anchorman who is all mustache and no substance. So I’m working on a redefinition….

Traditionally a “media trainer” coaches someone to talk to a reporter and give a decent interview while looking composed.  But seriously, how many companies, non-profits, or professionals are dealing with the traditional press on a daily basis?  And should that even be their priority? Local or national media coverage can give you a boost but creating your own media constantly is key- from tweeting, to having a facebook page, to making videos for your website.  And coming across composed (snooze…..) isn’t necessarily the way to go.

Here’s where my “new media training” (“Cool Media Creation”? “On-Camera Upgrading”?) comes in…let’s say you are a researcher at a non-profit and suddenly you are being asked to be in a video about your fact finding missions.  Uh, that sounds time consuming and anxiety producing, you think.  Not if we sit down and sketch out 2 reasonable ’30 second stand-ups (you speaking to camera) that succinctly explain who you are and what your doing (“Hi, I’m Jane Non-Profit it and I’m in Kampala talking to Ugandans who have been granted money by our organization.  In this video you’ll see how your donations are actually building local businesses.” Video montage follows.)   We practice, pick out a shirt. It takes Jane an extra 30 minutes on her trip to film it.  And BOOM- she’s making a connection with people who believe in the cause, possibly raising more money, and giving everyone a glimpse into her work, in addition to her written report.

Some people LOVE being on-camera and are good at it.  Most people kind of stink or just don’t take simple steps (like looking the right way, or adjusting their webcam, or organizing their ideas) that would help them make a better impression, bigger impact, etc, all those true cliches.

We are starting to conduct all our business by video, whether it’s informal like skype or internal like a company webchat or for the outside eye, like how-to’s on  your company’s website.  If you have a better term for “media training”, PLEASE leave me a suggestion.

Are You Polarized Enough for PollPosition.com?


I’ve been checking out Poll Position, the new website from former CNN chief news exec Eason Jordan.  I got to know Eason over the summer when I hosted Mediabistro’s Start-Up Bootcamp and he asked some of the most pointed (and best) questions.  Poll Position has already been quoted by Reuters, Fox News, etc.  Here’s how Eason describes his endeavor:

“We provide exclusive public opinion poll results and an online platform for everyone to vote and comment on big news and timely issues. Polls are conducted in two ways: scientific polls (by phone) that reflect a representative sampling of the American people, and online polling, which reflects the views of Poll Position users voting online.”

Politico applauds the site’s transparency but wonders if Americans are as versed on current events as Poll Position needs them to be: “Each survey questions at least 1,000 people on a wide variety of topics, many of them on the news of the day. As a result, some polls elicit a large amount of ‘no opinion’ answers — like a recent poll on ESPN’s decision to yank Hank Williams Jr. from its NFL broadcast. 26% of respondents had no opinion.”

Maybe they had ‘no opinion’ because they aren’t ill-informed, just unexpectedly see multiple points of view (some call it wishy-washy)?!  Here’s how I answered the following questions online:

Is cellphone restroom talk OK?  Yes, if it’s me.

Was electing Obama a mistake?  Depends on the alternative.

Electronic readers or books?  Both.

Check out Poll Position.  How does it compare to Gallup (arguably the most well known poller)? Give Eason some feedback at @EasonJordan

My Webcast with Rafat Ali

Today was Session #1 of mediabistro’s StartUp Bootcamp.

So incredibly impressed that paidContent founder Rafat Ali was our opening speaker…I know it is hard to nail that man down so props to MB!  Since he left paidContent almost exactly a year ago he’s been traveling the world, trying to get a life again, and figuring out the his next big idea.  He gave us a hint: it’s not his site Guidism, which he hasn’t posted to in months.

My 3 big takeaways:

1. Accept that the Big Idea you have right now will NOT be the one you end up launching. Kind of a good life lesson.

2. Social media etc. are not enough- to generate interest/$/support staff you must be old school and meet people face to face with a short, tech savvy presentation. If you aren’t ready for that, go to events and watch others in action.

3. Rafat said his next project was going to focus on consumers and travel. He was very cagey. Yes, he has the financial freedom to follow his passion….but the amount of time that any new venture requires means that you better be TOTALLY into your idea, not just think it’s a clever money-maker.

We have people participating from all over, from Missouri to Luxembourg.  So looking forward to finding out if they have a business idea or are hoping inspiration will strike this summer….

5 Reasons Why: Sign up for Startup Boot Camp…


I’m prepping to host mediabistro’s 8-week online Startup Boot Camp which kicks off July 20th with live sessions on Tuesdays from 2-3pm EST .  (the nitty gritty: you log into learnonline.mediabistro.com which uses the Adobe Acrobat Connect Pro platform so you see live video/chat/slides etc.).

You’ll be put to the test: do you and your Big Idea have the chops to succeed as an online content business? Draft a biz plan with 1-on-1 guidance from a top advisor…at then end, we’ll all vote on the most viable plans. The winners get exclusive feedback from venture capitalist Larry Kramer (Polaris Ventures).  Meanwhile, each week you’ll hear from some sh*t-hot online entrepreneurs who are going to make you work. it. out.  (I usually hate when people write. like. this. But here it applies. Also, “out” should be pronounced “owwwwwt”).  So DO something with yourself this summer!

And if that wasn’t enough: here are my top 5 reasons why you should sign-up for mediabistro’s Startup Boot Camp:

1. A bonus session has been added with Alexa Andrzejewski, cofounder of the power start-up Foodspotting (1mil. app downloads) for a live interview on funding your startup.

2. Even if you don’t have a Big Idea, this course will help you either come up with one (think Winklevoss…just kidding) or help you be a better consultant to others who are working on their Big Idea.

3. Watch me try to not look nerdy while wearing headphones while webcasting.  It will be done.

4. Anytime, anywhere.  Tell your boss you are going to a conference.  Then log-in from your Fire Island share.

5. Prove to yourself that you have better ideas that that guy who just told you he’s launching an app that “curates content”. Please.  Sounds like aggregation to me.

P.S. Use my promo code for $50 off….just type in MZ50 when you sign up. Make me feel useful.

Tracking Human Rights Work with Social Media

The Human Rights Watch film festival is on at Lincoln center (6/16-6/30).  I’ve been doing regular work for the organization, running media training sessions for their researchers from all over the world.  We’re also talking about launching a new social media project that could really explain to people what HRW researchers actually do so watch this space.

Meanwhile, I’m hoping to see “Green Wave”….here’s the New York Times’ description (watch the trailer above):

“Outspoken expressions of rage and self-determination run through Ali Samadi Ahadi’s “Green Wave,” in which Twitter messages and blog entries by protesters in Iran’s 2009 post-election uprising are animated, with the actual texts used as subtitles. The technique recalls “Persepolis” and “Waltz With Bashir,” although this is not a personal story but a collective one.”

Hats off to friends and family members who made it to last Sunday’s vigil in Union Square to mark the 2nd anniversary of the uprisings.

Journalism Start-Up Boot Camp

Our boot camp will be more interactive.

My Thursday afternoons this summer are spoken for: I’ll be hosting mediabistro’s weekly online conference and workshop on entrepreneurial journalism.  Here’s the description:

Learn what to consider when launching your start-up. Draft your business plan over eight weeks with the help of your peers. Participants will vote on the most viable business plans in the group and the winner will have the chance to hear feedback from entrepreneur and venture capitalist Larry Kramer, who will also answer questions from the group. We’ll discuss viable business models for media start-ups and address key questions related to content distribution and monetization.

Very excited.  Not only a new method of teaching for me and mediabistro but also looking forward to getting to know participants with big (or small) media ideas…

See the full program and speakers list here.  Join us.

Inside Scoop on Mediabistro’s 2-Track Socialize Summit

I’m hosting Mediabistro’s Socialize event on Thursday and Friday.  The goal? To discover how to leverage social media to drive revenue.

Each days kicks off with a keynote speaker (Mitch Joel of Twist Image and Ian Schafer of Deep Focus) and then we break up into 2 different rooms.   Day #1: Choose between Social Gaming or Going Mobile. Day #2: Focus on Optimizing your Social Media strategy or New Ways of Monetizing Social Media. OR-  mix and match- go hear the panels that you think are most going to give your business a boost. I’ll be in the Grand Room for the Mobilize and Optimize tracks.   I’m particularly psyched for the Social Video session on Friday- we’ll discuss how businesses should put video to work, with Online Video-Analyst and Videologist Grant Crowell of ReelSEO.

We’re expecting several hundred people with about 8 exhibitors, an on-site bookstore, a cocktail reception, and the surprisingly good coffee from The New Yorker hotel.  Come on down!   And before you do, download the conventionist app to get the schedule, map, social, and other cool features.

Social Media: All Is Fair In Love and Customer Service

If you are a parent or live in an overheated apartment building, you’ve probably struggled with the humidifier conundrum.  You need one to breath during that winter months but can’t deal with changing the filters, or the red scum buildup, or how often they just inexplicably die without warning.

I thought I’d found the answer with my Air-O-Swiss.   I liked it so much, I raved on the BoCoCa Parents Message Board about it.  I even bought my mom one.  Which died after being used 3 times.  The Air-O-Swiss return policy?  You pay to send them their defective product.  Uh, hello, anyone read “Delivering Happiness” by the Zappos CEO? (Actually I haven’t- but it’s lessons from Tony Hsieh on building a business in the “new” economy.)

So I got my free return by writing Air-O-Swiss’s parent company with just the threat suggestion of a little social media….

From: manoush zomorodi
Sent: Fri 3/18/2011 7:37 PM
To: inquiries@plaston.com
Cc:
Subject: customer service

Hello,
My humidifier ( Air-O-Swiss AOS Ultrasonic Humidifier – 7135)   stopped working and I tried all the troubleshooting suggestions from your Air-O-Swiss call center.
None of them work and now I’d like to return my defective product and have it repaired or replaced.
But according to one of your customer service managers, you do not pay for return shipping.  As a business reporter, I do not understand this customer service model.  Why should I have to pay for return shipping when the product is defective and I already paid for a supposedly working item to be delivered to me?
Please let me know whether this policy is negotiable.  I’m very interested in blogging and tweeting about your service and would like to include your side of the return and warranty policy.
Thanks,
Manoush

Wrestling Big Brains on Digital Privacy

Last week, with CSpan cameras rolling away, I kicked off Mediabistro’s Digital Privacy Forum by asking audience members (mostly marketers and brand managers) if they worried that more internet regulation will spell trouble for their business.  Almost everyone raised their hand.  And yet the main message of several of the speakers was that regulation is the only way forward for American growth.  Take Marc Rotenberg of the Electronic Privacy Information Center in DC.  This man talks, Congress listens.  And the guy makes a gripping, if terrifying speech-  he told us about a congressman who referred to 2010 technology as Web 2.0 at government hearings.  Later Marc mentioned to me that the US government understanding of the digital world is really lagging by about 20 years.  They could use some field trips to the Mac store down there.

On a more personal note, I loved the philosophical bust-up between anti-put-your-life-on-the web thinker Andrew Keen vs. I’m-all-out-there-even-about-my-prostate Professor Jeff Jarvis.  The best conferences are when speakers are yelling at each other across the room.  So  I wrestled their large brains to the ground and we found common ground on whether or not the more we share digitally, the better we are.  Just kidding- no detente was reached.  Watch the conversation continue in person at Mediabistro’s mega conference on social media on March 31-April 1.