Inside Scoop on Mediabistro’s 2-Track Socialize Summit

I’m hosting Mediabistro’s Socialize event on Thursday and Friday.  The goal? To discover how to leverage social media to drive revenue.

Each days kicks off with a keynote speaker (Mitch Joel of Twist Image and Ian Schafer of Deep Focus) and then we break up into 2 different rooms.   Day #1: Choose between Social Gaming or Going Mobile. Day #2: Focus on Optimizing your Social Media strategy or New Ways of Monetizing Social Media. OR-  mix and match- go hear the panels that you think are most going to give your business a boost. I’ll be in the Grand Room for the Mobilize and Optimize tracks.   I’m particularly psyched for the Social Video session on Friday- we’ll discuss how businesses should put video to work, with Online Video-Analyst and Videologist Grant Crowell of ReelSEO.

We’re expecting several hundred people with about 8 exhibitors, an on-site bookstore, a cocktail reception, and the surprisingly good coffee from The New Yorker hotel.  Come on down!   And before you do, download the conventionist app to get the schedule, map, social, and other cool features.

Social Media: All Is Fair In Love and Customer Service

If you are a parent or live in an overheated apartment building, you’ve probably struggled with the humidifier conundrum.  You need one to breath during that winter months but can’t deal with changing the filters, or the red scum buildup, or how often they just inexplicably die without warning.

I thought I’d found the answer with my Air-O-Swiss.   I liked it so much, I raved on the BoCoCa Parents Message Board about it.  I even bought my mom one.  Which died after being used 3 times.  The Air-O-Swiss return policy?  You pay to send them their defective product.  Uh, hello, anyone read “Delivering Happiness” by the Zappos CEO? (Actually I haven’t- but it’s lessons from Tony Hsieh on building a business in the “new” economy.)

So I got my free return by writing Air-O-Swiss’s parent company with just the threat suggestion of a little social media….

From: manoush zomorodi
Sent: Fri 3/18/2011 7:37 PM
To: inquiries@plaston.com
Cc:
Subject: customer service

Hello,
My humidifier ( Air-O-Swiss AOS Ultrasonic Humidifier – 7135)   stopped working and I tried all the troubleshooting suggestions from your Air-O-Swiss call center.
None of them work and now I’d like to return my defective product and have it repaired or replaced.
But according to one of your customer service managers, you do not pay for return shipping.  As a business reporter, I do not understand this customer service model.  Why should I have to pay for return shipping when the product is defective and I already paid for a supposedly working item to be delivered to me?
Please let me know whether this policy is negotiable.  I’m very interested in blogging and tweeting about your service and would like to include your side of the return and warranty policy.
Thanks,
Manoush

Just 1 Minute of News

The website OneMinuteNews.com launched last week. It offers, obviously, a one minute video wrap up of news (mostly AP footage, as far as I can tell) and claims: “You might notice news is different here. We give it to you straight up.”

They don’t seem to have quite got their footing yet but the idea of a minute of video news has been tested.  Successes, for example, include the BBC’s One-Minute of World News and its “60 Seconds” on BBC3.

Obviously, as an ex-BBC reporter/producer I’m partial to my roots but here’s the thing: to get people to believe everything they see in 1 minute, I think you need to have established cred.   I’m curious to see if OneMinuteNews will be able to establish itself as anything than just another news aggregator that recuts wire service video. Am I soooo Generation X?  Here’s Fast Company’s take on the new venture.  Short and interesting read if you are a news nerd.


Wrestling Big Brains on Digital Privacy

Last week, with CSpan cameras rolling away, I kicked off Mediabistro’s Digital Privacy Forum by asking audience members (mostly marketers and brand managers) if they worried that more internet regulation will spell trouble for their business.  Almost everyone raised their hand.  And yet the main message of several of the speakers was that regulation is the only way forward for American growth.  Take Marc Rotenberg of the Electronic Privacy Information Center in DC.  This man talks, Congress listens.  And the guy makes a gripping, if terrifying speech-  he told us about a congressman who referred to 2010 technology as Web 2.0 at government hearings.  Later Marc mentioned to me that the US government understanding of the digital world is really lagging by about 20 years.  They could use some field trips to the Mac store down there.

On a more personal note, I loved the philosophical bust-up between anti-put-your-life-on-the web thinker Andrew Keen vs. I’m-all-out-there-even-about-my-prostate Professor Jeff Jarvis.  The best conferences are when speakers are yelling at each other across the room.  So  I wrestled their large brains to the ground and we found common ground on whether or not the more we share digitally, the better we are.  Just kidding- no detente was reached.  Watch the conversation continue in person at Mediabistro’s mega conference on social media on March 31-April 1.

EBook Summit around the corner

I’m MC’ing mediabistro.com’s 2nd EBook Summit on Wednesday.  We got awesome feedback last year but this year the event has exploded.  Inside scoop: publishing houses have been calling and wondering if there is room for them on the agenda.  Sorry! The schedule is packed with goodies…NYU author and thinker Doug Rushkoff opens it up, The New Yorker’s Ken Auletta closes it out. If you are a writer, publisher, editor, or anyone creating content in the digital age, come on over to The New Yorker hotel on Wednesday.  As a video person, I’m also particularly interested to hear from Jacqueline Bosnjak and Mark Beukes, founders of Ideologue, the award-winning digital studio…check out their website, they do some crazy stuff.  Oh, and free drinks on mediabistro are on the agenda too.

QVC endures

QVC's New Control Room in Milan

I’m fascinated by the fact that the shopping channel QVC continues to not only do well, but attract high quality and prestige brands.  The image I used to have was of porcelain dolls and collectors coins being hawked incessantly.  But somehow, in the past several years, the products have changed and expanded.  Now you see makeup from Estee Lauder, clothes from the Mad Men costume designer, and even Birkenstocks being sold.   I’ve been working with a client who is bringing his brand to QVC and it’s made me wonder: when did QVC become “cool”?  Ok, maybe not cool, but desirable enough that ‘prestige’ brands are anxious to be on-air?  My theory is that when wealth became more showy and was no longer considered distasteful (ie during the boom years of the 2000′s) brands were happy to cash in on the cache they had built with more discreet and discerning customers.  Remember Coach handbags?  Only fancy ladies had them when I was growing up.  Now the hoards snap up the much flashier mid-level prices totes and the company’s latest annual revenue was $3.6B.  But it’s not just the mainstream masses- apparently the highest number of QVC orders come from zip codes on NYC’s Upper East Side.

From a media trainer’s perspective, savvier audiences mean defining your company/product’s narrative and delivering a succinct and sincere message is paramount.

Coming up: Social Ad Summit

On Friday I’ll be hosting mediabistro’s Social Ad Summit at the New Yorker Hotel.   They are even springing for free drinks at the bar afterwards , recession be damned!  But I’m particularly looking forward to hearing from the newly extremely rich Playdom guys.  They were recently acquired by Disney for over half a billion dollars and are going to explain just how they use social gaming to expand a brand.  Plus, Playdom’s David Stewart says he previously held positions as a TIME Magazine reporter, a strategist for an African aid agency and a door-to-door knife salesman, which will hopefully make for some strange analogies and anecdotes.  Come join us.

What maternity leave?

Despite having neglected this blog since I was 9 months pregnant, I have actually been doing some incredibly interesting work since the birth of Soraya, our daughter, on April 20! (Check out her Page Six birth announcement here)

I had a great media training session with the on-camera reporters of MedPage Today, fronted an interesting webcast for AllianceBernstein, and hosted a fun video launch for Bobbi Brown’s new book Beauty Rules (she even did my makeup).

Following Tyra Banks' advice, Soraya smiles with her eyes.

That’s the beautiful thing about freelancing: picking and choosing the best jobs that bring me in contact with intriguing and inspiring business people and journalists.  The not-so-beautiful: no paid maternity leave.

Below is an article about how I’m merging my reporting, training,  and on-air experience.  It recently appeared in my alma matter’s newsletter…

Manoush Zomorodi ’91: Redefining Career, Herself, and the World of Media

With the rise of the Internet and the proliferation of online publications and videos, the world of media is constantly in flux. While some journalists may find this daunting, able self-starters like Manoush Zomorodi ’91 see a world filled with uncharted and exciting opportunities.

After graduating from Georgetown University in 1995 with a B.A. in English and art, Manoush did start with a more traditional approach, joining BBC News as a television reporter and senior producer. But even then she had a finger in the digital pie: She simultaneously served as freelance instructor and conference host at mediabistro.com, a place both on and off-line where media professionals can meet, find jobs, sharpen career skills, and get media news. While she has since left the BBC to market herself as a freelance television reporter with Reuters, Manoush has stepped up her involvement with mediabistro, teaching a series of classes on television reporting, moderating panels, and hosting conferences.

The bonus of this approach to her career is that Manoush has increased flexibility in her schedule, making it easier to spend time with her growing family. “Having kids means I can’t put in 20 hours a day or travel at a minute’s notice like I used to,” she says. “So to keep it flexible and interesting, I’m kind of cobbling together a new kind of media career.

“It also means I need to sell myself,” she continues. “So I have a website that showcases my work, I’m part of the ‘conversation’ about what is happening in media, and I’m branding myself as a media expert and on-air person.”

Thus, Manoush has the dual perspective of media insider and outsider, focusing often on how technology (i.e. user-generated content, social media, eBooks, etc.) is altering what media does. As a “media expert” she sits at the crossroads of the industry, with a perfect view of how the rules have changed – for getting a job, working one’s way up, and finding “success.” Yet Manoush understands that her knowledge of traditional journalism is what makes this perspective possible.

“Being a freelance television reporter for Reuters means I’m still a practicing journalist,” she emphasizes. “Not only do I keep my writing and interview skills in shape, but I also know what the marketplace is like for journalists. All that makes me a better host and teacher for mediabistro.

“But I don’t believe in keeping all your eggs in one basket these days,” she adds. “Being a working journalist also means I’m a better media consultant to private clients. And I’ve met a lot of those clients at mediabistro events, so each of my lines of work build on each other.”

The kind of gumption Manoush has displayed by bravely repositioning herself in the world of media can undoubtedly be traced back to her days at Lawrenceville, when she was one the first girls to arrive on campus in 1987, an experience, Manoush says, that gave her “chutzpah.”  She also offers strong words of praise to those Lawrenceville masters who “whipped her into shape” and gave her “the ability to write and present information concisely,” skills she sees as important but often lacking in media today.

Manoush recently shared her thoughts with other Lawrentians at a Big Red Networking Event in New York City, where she shared the dais with Marcus Mabry ’85, international business editor for The New York Times, and Geoff Morrell ‘87, Pentagon press secretary and former ABC News White House correspondent. It’s no surprise this event received rave reviews from the 64 attendees. Alumni should look for more Big Red networking events in other cities later in the year, and many thanks to Manoush for adding her unique point of view!

My Breakfast with Bloomberg

This morning I joined Mayor Bloomberg and about 20 other Persian-Americans for a breakfast celebration of Noruz, or Persian New Year.

I expected a bit of chit-chat over eggs but the Mayor really held court, calling out to everyone at the table, “Ok, what’s the next question? What else do you want to know?”  He brought up Bloomberg Media almost immediately, saying one could tell the city’s economy, particularly Wall Street, is back on track by the number of Bloomberg terminals being bought.  I asked if this meant he had new customers, rather than just big finance firms, and mentioned that I work for his competition, Reuters.  ”A Bloomberg terminal will beat a Reuters terminal every time,” he intoned.  Once a media mogul, always a media mogul, I guess!  And with that, he spread some peanut butter on a piece of toast, sprinkled salt on it (oddly), and took a crunch.  The conversation turned to the building of Brooklyn Bridge (yes, it will get built but will require private housing built on it to get it paid for), harnessing the newly organized Persian NYC community for other city purposes, and his thoughts on immigration reform (doubts it will happen).

Thanks to the Mayor’s office and my cousin, immigration rights lawyer Bitta Mostofi, for including me today.  Afterwards, I headed to Just Wee Two, my 2 year-olds playgroup for a little contrast.  March and lions were the topics for discussion there.

First Charter Into Haiti: A Reuters Reporter’s Account

Ben and the Reuters team save NBC's Brian Williams, Ann Curry, & the Nightly Newscast from Port-au-Prince

My colleague Ben Gruber is back from Haiti and in the Reuters TV newsroom looking skinny and tan.   You’d never guess that he’d just returned from covering the horrendous situation in Port-au-Prince.  Ben was on the first charter flight into Haiti after the earthquake.  Read his first person account and what happened after they landed at the aiport (without any radar) here:

MY HAITI EXPERIENCE – BEN GRUBER
It was to be my first field assignment since the birth of my second child, Isabella. Quick and easy, three spot features about the latest innovative research at the University of Miami, leave on Tuesday, back to Isabella by Thursday night. It didn’t turn out to be that kind of trip. Reports of the earthquake in Haiti started coming in about 45 minutes before I landed in Miami. The second we hit the tarmac in Miami, I called my editor in DC and offered myself up. After twelve hours of frantic coordination with TV Latin Editor, Marie Frail, I was boarding a charter flight with colleagues from text and pix and a team to operate the satellite dish that would allow us to go live from the scene.
When we took off from Fort Lauderdale Executive airport, we didn’t know where we would land. The pilot said there was no radar coverage at the Port-au-Prince airport and no one was answering at the tower. Just when the pilot was starting to make the turn towards Santo Domingo, he finally received an answer to his hails. We were clear to land in Port-au-Prince at our own risk. No radar cover to be had, so the pilot had to land blindly – something neither he or we were happy about. When the wheels touched down on the runway we all breathed a sigh of relief and applauded. We were the first charter flight to land in Haiti.
We unloaded our television equipment as fast as possible. I tasked the satellite engineers to find the nearest flat roof and start setting up our gear. I grabbed the camera and found a motorcycle driver to drive me around for a short tour of the city while the team set up for transmission at the airport.
Five minutes into the tour the nightmare that was Haiti hit me like a bullet between the eyes. My brain had a hard time registering what my eyes were seeing. I saw entire neighborhoods flattened like pancakes. I saw a boy that couldn’t have been more than six-years-old standing on top of a pile of rubble. I asked my driver to ask the child what he was doing. The little boy answered that he was waiting for his mom and dad to come out of the flattened building.
I saw hundreds of dead bodies, men, women, children, and infants, lining the streets. I remember thinking that this must have resembled the scene in 17th century plague-ridden England. The only difference is that in Haiti the bodies weren’t laid out in front of homes because the homes were all gone.
I saw and heard people attempting to claw out of rubble while others tried to help them. There were tens of thousands of people aimlessly walking the streets.. all in shock…all afraid…all homeless. What I didn’t hear was a single siren to indicate the presence of first responders, emergency workers, police or ambulances. That, I think, shocked me more than anything else. The quake had hit 18 hours ago; where were the people to help amid this chaos?
As I made my way back to the airport, I noticed that across the street, thousands of people had gathered in a soccer field. I asked several people why they were gathering there and the answer was always the same - there were no buildings close enough to fall on them if the ground started shaking again.
Finally back at the airport, I found that my crew was well on their way to being set up. Two hours later we were transmitting the video I shot. We transmitted the first live signal from Haiti. It was of the soccer field turned homeless ground I described above. We also transmitted a live signal from the airport which was quickly becoming a fully operational U.S. military base.
That first evening, I received a frantic call from my DC desk asking me to please find NBC’s Brain Williams and get him to our live position so he can broadcast NBC’s Nightly News. Amid U.S. military aircraft landing, in the pitch dark, my fixer and I borrowed a pickup truck and started driving along the tarmac screaming out Brain’s name. We found him. Everyone piled into the truck and we raced back to the live spot with just minutes until the Nightly News broadcast. Playing a part in getting NBC’s prime news show on the air to broadcast the devastation out of Haiti was rewarding, especially after seeing how relieved the NBC colleagues were to get on the air. The following night we saved their live coverage again with just minutes to air when a C-130 blocked there satellite dish just minutes before their broadcast.
The rest of the TV team arrived the following day from the DR. We worked and worked with little to no sleep and very little food, but we kept on going. We dominated the news coverage bringing the world the story of what was left of Port-au-Prince. We reminded our clients and our viewership that we are the very best at what we do.
Six days later I flew out of Haiti on a military flight to Miami. I didn’t want to leave, I didn’t want to abandon the team or the story. But I also knew that if I kept at it, I may very well start making decisions that would put my team in danger.
That night in Miami, in a bed for the first time in a week, I cried myself to sleep. I wept for the boy waiting for his family to come out of the rubble and the thousands of others like him.